Shipping Policy

Flufiewalk Hong Kong Limited
📍 RM 1911A, UNIT F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, Hong Kong
📧 support@flufiewalk.com
🌐 flufiewalk.com

1. Processing Time

• All orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time & Methods

• Standard International Shipping: 7–15 business days.

• Expedited Shipping (if available): 3–7 business days.

• Shipping times may vary depending on the destination country, customs clearance, and unforeseen delays (e.g., courier delays, holidays).

3. Shipping Rates

• Shipping fees are calculated at checkout based on the shipping method and destination.

• Free shipping may apply to selected promotions or minimum order values, as indicated on the website.

4. Tracking Orders

• Once your order has been shipped, you will receive an email with a tracking number.

• You can track your order directly on our website or via the courier’s official website.

5. Customs & Import Duties

• Customers are responsible for any customs duties, taxes, or import fees charged by the destination country.

• Flufiewalk Hong Kong Limited is not responsible for delays caused by customs clearance.

6. Lost or Delayed Packages

• If your package is significantly delayed or lost, please contact us at support@flufiewalk.com.

• We will assist you in working with the courier to resolve the issue.

7. Incorrect Shipping Information

• Please ensure that all shipping details are entered correctly at checkout.

• Flufiewalk Hong Kong Limited is not responsible for packages delivered to incorrect addresses provided by the customer.

8. Contact Us

If you have any questions regarding shipping, please contact our support team:
📧 support@flufiewalk.com